Support

Report a hardware fault.

If your rig moved on its own, made a grinding or knocking noise, or anything is bent, loose or damaged: press the E-stop, switch it off at the mains, and don't sit in it until we've replied.

Is the rig safe to use right now? Your name Email Phone (optional) Country Order number (on your Shopify confirmation, like #1042) Product If other: which product What kind of fault What was happening When did it start Controller type (if you know it) Dashboard version (if you know it) Describe the fault Photos and videos (up to 10 files, 200 MB in all; jpg, png, heic, mp4, mov)

A short video with the sound on helps most.

It's about the software

Anything that isn't a fault: info@vn-motion.com. Your details are used only to answer this report (see the privacy policy on vn-motion.com).